Privacy Policy

Jollyporchbackstag Events & Stage Logistics Ltd. ("we", "our", or "us") is committed to protecting the privacy and personal data of stage technicians, production companies, and users of our web applications and desktop tools.

1. Data We Collect

We process data necessary to provide show control licenses and support services:

• Account Data: Name, professional email address, organization name, and billing details provided during registration.
• System & Telemetry Data: Software build version, operational system flags, dynamic IP addresses, and hardware identification hashes for license validation.
• Technical Logs: Diagnostic error reports generated during software operational exceptions.

2. How We Use Data

Data collected is used exclusively for:

• Verifying show automation software licensing keys.
• Providing technical support for live production events.
• Improving software stability and network protocol compatibility.
• Complying with statutory financial record-keeping obligations under UK law.

3. Data Retention & Security

We maintain strict administrative, physical, and technical safeguards. All communications with our servers are encrypted using TLS 1.3 protocol. Account data is retained for the active duration of your license plus 6 years to satisfy accounting compliance.

4. Your Rights

Under UK GDPR regulations, you have the right to request access to your personal data, rectify inaccuracies, or request erasure of non-essential records by contacting [email protected].